AI-Powered Customer Support Bot
Developed an intelligent chatbot using LangChain and GPT-4 that handles customer inquiries 24/7, reducing response time by 90% and improving satisfaction scores.
LangChain
GPT-4
Python
OpenAI API
FastAPI
Overview
A state-of-the-art AI-powered customer support system that provides instant, intelligent responses to customer queries around the clock. Built with advanced language models, the bot understands context, maintains conversation flow, and escalates complex issues to human agents seamlessly.
Key Features
- GPT-4 powered natural language understanding
- Context-aware conversation management with LangChain
- Multi-language support for global audiences
- Seamless handoff to human agents when needed
- Integration with CRM and ticketing systems
- Continuous learning from conversation history
Results & Impact
- ✔
Reduced average response time by 90%
- ✔
Handled 95% of common queries without human intervention
- ✔
Improved customer satisfaction scores by 40%
Technologies Used
LangChain
GPT-4
Python
OpenAI API
FastAPI